Shipping policy

Last updated: October 5, 2026

Where we ship

We currently ship across the UK. International shipping is coming soon.

Processing time

Orders placed before 2pm UK time, Monday to Friday, leave our warehouse within 48 hours. Orders placed on weekends or UK public holidays are processed the next business day.

Delivery time and cost

• Free tracked shipping on every UK order.
• Dispatch: within 24 hours.

Delivery times are estimates. Peak periods, weather or carrier delays can occasionally add a few days.

Tracking

You receive a tracking link by email as soon as your order ships. You can also follow your parcel on our Track my order page.

Wrong address

Please check your shipping address at checkout. If you made a mistake, email us within 12 hours of your order and we update it before it ships. We are not responsible for parcels delivered to an incorrect address entered at checkout.

Lost, stuck or damaged parcels

If your tracking has not moved for 5 business days, or your parcel arrives damaged, email umberwellofficiel@outlook.fr with your order number (and a photo if damaged). We ship a new one for free.

Duties and taxes

Orders ship from within the United Kingdom: no customs fees and no surprise charges at delivery. Applicable sales tax is calculated at checkout.

Contact

umberwell+ is a brand of Pasdehehe LLC, 1209 Mountain Road PL NE, STE H, Albuquerque, NM 87110, United States. Email: umberwellofficiel@outlook.fr